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RETURN POLICY

Return Policy

PLEASE NOTE THAT WE DO NOT CARRY OUT FREE RETURNS, FEES APPLY.

Returns
Is it possible to return my order?
Yes, that is possible.

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:
1. The order still contains all the relevant parts, components and the packaging is
exactly as the product arrived.
2. The product has been handled normally, breakage due to careless handling is excluded.
3. Products where hygiene is important have been thoroughly cleaned before starting the return.
Trial begins.
4. the product was found to be defective immediately upon receipt.
5. We are entitled to charge the customer for the shipping costs.
6. a return is processed within 7 working days and if the conditions are met, the return will be officially confirmed within this period.

*We reserve the right to refuse to return items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order?
If your order meets the above conditions, you will need to do the following to initiate the return process.

Send an email to: info@valenta-mode.de
Make sure the email includes the following information:

Order number;
Reason for the return request;
Photo of the product in case of breakage;
First name + last name of the customer;
Customer's

address We will then talk to you and provide you with the return address.

Never send the return to the sender, we will provide you with the correct address after you ask us to do so. You, the customer, are responsible for the shipping costs of returning the
product.

The consumer has a right of revocation in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that cannot be attributed predominantly to either his commercial or professional activity:

A. RIGHT OF REVOCATION
Right of revocation
The withdrawal period is 14 days from the day on which you or a third party named by you who is not the carrier has received or taken over the last goods.
Since we work with a fully automated system, orders are fulfilled immediately after the order is placed.hrt.

Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.
In order to exercise your right of withdrawal, you must inform Valenta of your decision to withdraw from this contract by means of a clear statement (e.g. by e-mail). The revocation is completed when the goods have been received by us. The costs of returning the goods are borne by the buyer.

Proof of transport shipments
Since our goods are shipped from Asia, there may be longer transport times, over which we have no influence. If the goods are already on their way to you, a revocation is not possible. Please wait until you receive the goods and then send them back to us. Of course, you can inform us in advance of your revocation.
In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of withdrawal:
If you withdraw from this contract, we will have to reimburse you all payments we have received from you, except for the delivery costs (except for the additional costs resulting therefrom (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) (except for the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive the notification of your withdrawal from this contract and the receipt of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. this repayment.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
CUSTOMER'S COSTS.

INFORMATION

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RETURN POLICY
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